Yes, with the Horizon Blue app, you get 24/7 access to your plan information, care and support from your smartphone or other mobile device. 

To get the app, text GetApp to 422-272 or visit the App Store^® or Google Play^TM. There is no cost to download the Horizon Blue app, but rates from your wireless carrier may apply. 

To sign in to the app, enter the username and password that you used to register for HorizonBlue.com and click Sign In. Biometric sign in (fingerprint or facial recognition) is also available on the Horizon Blue app.

With the Horizon Blue app, you can:

• Display, download, print and share your member ID card.
• Quickly connect with health care professionals.
• Check your notifications.
• View your claims to see how much your health plan paid and any amount you may owe.
• Find doctors and hospitals, and even schedule appointments.
• Check if a specific treatment or service is covered.
• Track your deductible, if applicable, and maximum out-of-pocket costs.
• Email or Chat with a Member Services Representative to get answers to your questions.
• If you are an Individual, Medicare Supplement or Medicare Advantage member who purchased insurance for yourself or your family directly through Horizon BCBSNJ or through the NJ State Based Exchange (SBE), you can pay your premium bill online and set up Auto Pay.

1. Click Benefits & Coverage.
2. Click Benefits Overview.
3. Click the Coordination of Benefits tab. Note: If you are using a mobile device such as a smartphone, tablet or notebook, you will instead need to scroll down to the bottom of the screen to view Coordination of Benefits and select Yes or No.

Please provide the most up-to-date insurance information for all covered family members to help with the processing of your claims.

If your claim was denied because Coordination of Benefits (COB) information is requested, please call the Horizon BCBSNJ’s Member Services phone number on the back of your member ID card. Depending on your plan, you may also be able to sign in and send us an email or chat with a Member Services Representative.

Addresses cannot be updated on our member website.

If you purchased your insurance through the Exchange (federal Marketplace): All address change requests must be processed through your account at HealthCare.gov or by calling the Exchange call center at 1-800-318-2596. If you use TTY services, please call: 1-855-889-4325.

If you purchased coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234.

For members with coverage through an employer: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are uncertain if this applies to you, you can sign in to your account and contact us through our Email Us or Chat tools. We will let you know if you need to contact employer directly, or if we can process the change. Please ensure that your employer’s benefits administrator or human resources department is made aware of the updates you make with Horizon BCBSNJ.

For all other members (except Medigap): To request that we change the address we have on file for you, please submit the following information:

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

• Sign in to your account and click Email Us. Under Category, choose Enrollment.
• Fax your information to 1-973-274-4413. Remember to include your Horizon BCBSNJ member ID number.
• For Individual Consumers who do not have coverage through the Exchange: In addition to the options above, you can also change your address by checking the box titled Report Address Change and completing the information on your invoice when sending your premium payment by mail.

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

• Sign in to your account and click Email Us. Under Category, choose Enrollment.
• Call our toll-free number at 1-888-276-4299. Remember to include your Horizon BCBSNJ member ID number.
• Send a written request to:
  
Horizon BCBSNJ


PO Box 10138
Newark, NJ 07101

An itemized bill includes: 

• Patient name
• Member ID number
• Date of service
• Diagnosis code(s)
• Procedure code(s)
• Place of service
• Total charge
• For Medicare claims, please ensure that a Medicare Explanation of Benefits (EOB) is included.

If you see an in-network doctor for care, you may not get a medical bill. However, you should expect one if you owe a copayment or coinsurance, get services that aren’t covered under your plan, or if you use an out-of-network provider.

I am enrolled in a commercial individual or group plan (including the OMNIA^SM Health Plan, Horizon HMO, Horizon POS, Horizon PPO, Horizon Direct Access plans or other). Which claim form do I use?

Please complete the Horizon Health Insurance Claim Form (ID: 7190).

I am enrolled in the New Jersey State Health Benefits Program (SHBP) or School Employees’ Health Benefits Program (SEHBP). Which claim form do I use?

Please complete the NJ DIRECT Medical Claim Form (ID: 2642).

For more information, visit state.nj.us/treasury/pensions/member-guidebooks.shtml.

I am enrolled in Horizon Blue Medicare Advantage or a Medicare Supplement plan. Which claim form do I use?
You can find the appropriate claim form here:

1. Visit HorizonBlue.com/Medicare.
2. Select Member Quick Links.
3. Scroll down to Medicare Advantage Plans and select Additional Plan Documents.
4. You may need to scroll down to click Claim and Additional Forms.

I have dental, vision or other non-medical coverage with Horizon BCBSNJ. Which form do I use?
Visit HorizonBlue.com/members/forms/search-by-form-type for additional forms and mailing address information.

In 2021, the federal government determined that COVID-19 caused significant challenges for consumers in getting health insurance and declared a Special Open Enrollment Period (SEP) from February 1 to August 15, 2021.