Many members can send their health coverage questions to Horizon BCBSNJ through our secure Email Us tool.

Please Note: While many of our members with Horizon BCBSNJ health coverage can use Email Us, there are some members for whom we do not currently offer this feature. Please see the related FAQs for more information.

To use Email Us:

1. Sign in (or register first).
2. Click Email Us.
3. Select the category that best describes your question.
4. Click Send.

Yes. The Horizon Blue mobile app gives members 24/7 access to plan information, care and support on the go.

With Horizon Blue you can:

• Instantly access coverage details
• Quickly connect with health care professionals
• View a copy of your member ID card if you are at the doctor or dentist and don’t have your member ID card with you
• Get answers to questions about benefits, claims and more by using our secure Email Us or Chat with Us features to connect with a Member Services Representative. (Please note: Some members may not have access to all support options.)

• Text GetApp to 422-272. You can also visit the App Store or Google Play and search for Horizon Blue. There is no charge to download the app, but standard messaging or data rates from your wireless provider may apply.

• If you have a Horizon Blue username and password for our member website, enter that same information into the app and click Sign In.
• If you do not have a Horizon Blue username and password for our member website, simply click Register and follow the steps on the screen to register. You will need your Horizon BCBSNJ member ID card to register.

• Display, download, print and share your member ID card.
• View your Explanation of Benefits (EOB) statements as soon as your claims are processed to see how much your health plan paid and any amount you may owe.
• Find doctors and hospitals, and even schedule appointments.
• Check if a specific treatment or service is covered.
• Track your deductible, if applicable, and maximum out-of-pocket costs.
• Pay your premium bill online and set up Auto Pay (if you are an Individual, Medicare Supplement or Medicare Advantage member who purchased insurance for yourself or your family directly through Horizon BCBSNJ or through the Exchange/federal Marketplace).
• Email or Chat with a Member Services Representative to get answers to your questions. (Please note: Some members may not have access to all support options.)

Some of these same services and more are available when you are signed in to our secure member web portal at HorizonBlue.com.

To sign in:

• If you are already registered, enter your username and password on the Horizon Blue app or HorizonBlue.com and click Member Sign In. For the Horizon Blue app, biometric sign in (fingerprint or facial recognition) is also available.

• If you do not have a Horizon Blue username and password, click Register and follow the steps. You will need your Horizon BCBSNJ member ID card to register.

For website or app-related questions or technical issues, please contact the eService Desk by:

• Calling 1-888-777-5075, weekdays between 7 a.m. and 6 p.m., Eastern Time (ET); or
• Signing in through our website or the app, clicking Email Us or Chat then Technical Support. (Please note: Some members may not have access to all support options.)

1. Click My Accounts.
2. Then click Out of Pocket Expenses.

You will be able to view the amount applied to your deductible, as well as your maximum out-of-pocket expenses, by plan member, for a selected benefit period for both in and out of network, as applicable.

The deductible information displayed is based on the claims that have been processed and finalized as of the date you are viewing the information.

1. Click Benefits & Coverage.
2. Click Benefits Overview.
3. Click the Coordination of Benefits tab. Note: If you are using a mobile device such as a smartphone, tablet or notebook, you will instead need to scroll down to the bottom of the screen to view Coordination of Benefits and select Yes or No.

Please provide the most up-to-date insurance information for all covered family members to help with the processing of your claims.

If your claim was denied because Coordination of Benefits (COB) information is requested, please call the Horizon BCBSNJ’s Member Services phone number on the back of your member ID card. Depending on your plan, you may also be able to sign in and send us an email or chat with a Member Services Representative.

Addresses cannot be updated on our member website.

For members who purchased their insurance through the Exchange (federal Marketplace): All address change requests must be processed through your account at HealthCare.gov or by calling the Exchange call center at 1-800-318-2596. If you use TTY services, please call: 1-855-889-4325.

For members with coverage through an employer: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are uncertain if this applies to you, send us a message through our email tool. We will let you know if you need to contact employer directly, or if we can process the change. Please ensure that your employer’s benefits administrator or human resources department is made aware of the updates you make with Horizon BCBSNJ.

For all other members (except Medigap): To request that we change the address we have on file for you, please submit the following information:

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

• Email us, if your plan offers the secure email tool. Under Category, choose Enrollment.
• Fax your information to 1-973-274-4413. Remember to include your Horizon BCBSNJ member ID number.
• For Individual Consumers who do not have coverage through the Exchange: In addition to the options above, you can also change your address by checking the box titled Report Address Change and completing the information on your invoice when sending your premium payment by mail.

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

• Email us. Under Category, choose Enrollment.
• Call our toll-free number at 1-888-276-4299. Remember to include your Horizon BCBSNJ member ID number.
• Send a written request to:
  
Horizon BCBSNJ


PO Box 10138
Newark, NJ 07101

There are three ways you can send the completed application.

By mail:
Horizon Blue Cross Blue Shield of New Jersey
Away From Home Care Program
Three Penn Plaza East, PP-08F
Newark, NJ 07105-2200

Email: AwayFromHomeCare@HorizonBlue.com
 
Fax: 1-973-274-4275

Please be sure to sign the completed application, and allow 10 business days for processing. The effective date of Away From Home Care Program coverage will be determined once Horizon BCBSNJ receives and processes your completed application.

1. Select the type of professional or facility from the Category menu.
2. Select the appropriate health plan, if applicable.
3. Enter additional information to narrow your search, as needed.
4. Once all information is entered, click Search and results will appear.

The results page will show doctors, hospitals or other health care professionals that accept the plan you chose and the information you set. You can find out who is joining and leaving the plan. You can also search for a doctor by group practice.

You can view more details by clicking the View Profile button. You can also export results to a PDF document to print, read reviews or write a review.

If you are the subscriber* on the account, you can choose to access certain documents online instead of receiving them in the mail. Please note: You can pay your premium bill online. Currently there is no option to go paperless for premium payment; you will still receive a statement in the mail.

To go paperless for other documents, sign in and follow the steps below:

1. Click Profile & Settings in the upper-right corner.
2. Under Communication, choose Paperless Settings to set your preferences. Note: If you do not see the Paperless Settings link, then this option is not currently available to you. We apologize for any inconvenience. 

After you set your preferences, we will let you know when a new document is available by sending an email notification to the address we have on file. You can also receive notifications via text messaging. To manage your notification settings, go to Profile & Settings and select Notification Preferences.

*The Paperless Settings feature is only available to the subscriber on the account. You can check to see if you are the subscriber by going to Benefits & Coverage, then Benefits Overview. Next, look under “Members.” If you are the subscriber, “Subscriber” will be listed under your name.

An EOB, or Explanation of Benefits, is a statement from Horizon BCBSNJ that gives you information about how an insurance claim from a doctor or hospital was paid on your behalf. It shows the costs associated with your care, but is not a bill.

View this sample EOB for an overview of the information included in an EOB and what it means. Or, you can watch this video to learn more.

When you register for the secure member web portal, you have easy, secure and fast access to digital EOB statements. EOB statements will not be mailed. Instead, you’ll get an email and/or text—depending on your preference—when an EOB is available. Learn more about digital EOBs here.

To view, download or print your EOB, sign in to the secure member web portal or Horizon Blue app. Then:

1. Click Claims.
2. Locate the appropriate claim, and then click the claim number hyperlink.
3. Click View Explanation of Benefits.

If you need a paper copy of a specific EOB, contact Member Services with the date of service and doctor’s or hospital’s name.To go back to receiving all EOBs in the mail, if you are the subscriber*, sign in and go to Profiles & Settings. Then go to Paperless Settings and uncheck the Go Paperless box.

*The Paperless Settings feature is only available to the subscriber on the account. You can check to see if you are the subscriber by going to Benefits & Coverage, then Benefits Overview. Next, look under “Members.” If you are the subscriber, “Subscriber” will be listed under your name.

The Away From Home Care Program gives members access to coverage for medical care only.

There may be some states and counties in which the local Blue Plan does not offer the Away From Home Care Program.