• Display, download, print and share your member ID card.
• Quickly connect with health care professionals.
• Check your notifications.
• View your claims to see how much your health plan paid and any amount you may owe.
• Find doctors and hospitals, and even schedule appointments.
• Check if a specific treatment or service is covered.
• Track your deductible, if applicable, and maximum out-of-pocket costs.
• Email or Chat with a Member Services Representative to get answers to your questions.

If you are an Individual, Medicare Supplement or Medicare Advantage member who purchased insurance for yourself or your family directly through Horizon BCBSNJ or through the Exchange/federal Marketplace, you can pay your premium bill online and set up Auto Pay.

Some of these same services and more are available when you are signed in to our secure member web portal at HorizonBlue.com.

To sign in:

• If you are already registered, enter your username and password on the Horizon Blue app or HorizonBlue.com and click Sign In. For the Horizon Blue app, biometric sign in (fingerprint or facial recognition) is also available.

• If you do not have a Horizon Blue username and password, click Register and follow the steps. You will need your Horizon BCBSNJ member ID card to register.

For website or app-related questions or technical issues, please contact the eService Desk by:

• Calling 1-888-777-5075, weekdays between 7 a.m. and 6 p.m., Eastern Time (ET); or
• Signing in through our website or the app, clicking Email Us or Chat then Technical Support. (Please note: Some members may not have access to all support options.)

1. Click Benefits & Coverage.
2. Click Benefits Overview.
3. Click the Coordination of Benefits tab. Note: If you are using a mobile device such as a smartphone, tablet or notebook, you will instead need to scroll down to the bottom of the screen to view Coordination of Benefits and select Yes or No.

Please provide the most up-to-date insurance information for all covered family members to help with the processing of your claims.

If your claim was denied because Coordination of Benefits (COB) information is requested, please call the Horizon BCBSNJ’s Member Services phone number on the back of your member ID card. Depending on your plan, you may also be able to sign in and send us an email or chat with a Member Services Representative.

Addresses cannot be updated on our member website.

For members who purchased their insurance through the Exchange (federal Marketplace): All address change requests must be processed through your account at HealthCare.gov or by calling the Exchange call center at 1-800-318-2596. If you use TTY services, please call: 1-855-889-4325.

For members with coverage through an employer: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are uncertain if this applies to you, send us a message through our email tool. We will let you know if you need to contact employer directly, or if we can process the change. Please ensure that your employer’s benefits administrator or human resources department is made aware of the updates you make with Horizon BCBSNJ.

For all other members (except Medigap): To request that we change the address we have on file for you, please submit the following information:

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

• Email us, if your plan offers the secure email tool. Under Category, choose Enrollment.
• Fax your information to 1-973-274-4413. Remember to include your Horizon BCBSNJ member ID number.
• For Individual Consumers who do not have coverage through the Exchange: In addition to the options above, you can also change your address by checking the box titled Report Address Change and completing the information on your invoice when sending your premium payment by mail.

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

• Email us. Under Category, choose Enrollment.
• Call our toll-free number at 1-888-276-4299. Remember to include your Horizon BCBSNJ member ID number.
• Send a written request to:
  
Horizon BCBSNJ


PO Box 10138
Newark, NJ 07101

If you are the subscriber* on the account, you can choose to access certain documents online instead of receiving them in the mail. Please note: You can pay your premium bill online. Currently there is no option to go paperless for premium payment; you will still receive a statement in the mail.

To go paperless for other documents, sign in and follow the steps below:

1. Click Profile & Settings in the upper-right corner.
2. Under Communication, choose Paperless Settings to set your preferences. Note: If you do not see the Paperless Settings link, then this option is not currently available to you. We apologize for any inconvenience. 

After you set your preferences, we will let you know when a new document is available by sending an email notification to the address we have on file. You can also receive notifications via text messaging. To manage your notification settings, go to Profile & Settings and select Notification Preferences.

*The Paperless Settings feature is only available to the subscriber on the account. You can check to see if you are the subscriber by going to Benefits & Coverage, then Benefits Overview. Next, look under “Members.” If you are the subscriber, “Subscriber” will be listed under your name.

An EOB, or Explanation of Benefits, is a statement from Horizon BCBSNJ that gives you information about how an insurance claim from a doctor or hospital was paid on your behalf. It shows the costs associated with your care, but is not a bill.

View this sample EOB for an overview of the information included in an EOB and what it means. Or, you can watch this video to learn more.

When you register for the secure member web portal, you have easy, secure and fast access to digital EOB statements. EOB statements will not be mailed. Instead, you’ll get an email and/or text—depending on your preference—when an EOB is available. Learn more about digital EOBs here.

To view, download or print your EOB, sign in to the secure member web portal or Horizon Blue app. Then:

1. Click Claims.
2. Locate the appropriate claim, and then click the claim number hyperlink.
3. Click View Explanation of Benefits.

If you need a paper copy of a specific EOB, contact Member Services with the date of service and doctor’s or hospital’s name.To go back to receiving all EOBs in the mail, if you are the subscriber*, sign in and go to Profiles & Settings. Then go to Paperless Settings and uncheck the Go Paperless box.

*The Paperless Settings feature is only available to the subscriber on the account. You can check to see if you are the subscriber by going to Benefits & Coverage, then Benefits Overview. Next, look under “Members.” If you are the subscriber, “Subscriber” will be listed under your name.

To help you get the care you need during the COVID-19 public health emergency, Horizon BCBSNJ is waiving out-of-pocket costs for covered services received through telemedicine, including Horizon CareOnline, Horizon BCBSNJ’s telemedicine service, for members enrolled in a fully insured plan¹. Members enrolled in a self-insured plan² should check with their benefits administrator. This waiver is in place now and will continue for at least 90 days after the end of the public health emergency and State of Emergency, as declared by Governor Murphy.

Many Horizon BCBSNJ members with medical coverage also have free, 24/7 access to registered nurses. Nurses are available to answer your questions about COVID-19 symptoms, as well as other health questions or concerns. If you are located in New Jersey, a nurse can connect you to a doctor for a telemedicine visit, if needed.  If these features are available to you, you can access them by signing in, going to the home screen, and clicking Chat. Then, scroll down and click Nurse Chat & Telemedicine.

Learn about other telemedicine options that may be available to you.

¹ Fully insured members will see the following statement on the back of their member ID card: Insured by Horizon Blue Cross Blue Shield of NJ.

² Self-insured members will see the following statement on the back of their member ID card: Horizon BCBSNJ provides administrative services only and does not assume and financial risk for claims.